Help & support
Support
Answers to the questions people ask most, and a real person when you need one.
- Signing in
- Bookings
- Recordings
- Billing
Write from the email you booked or bought with, and include your order or booking details if you have them.
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Sign in to The Sanctuary
Your Vault, your recordings and your bookings, with an emailed link or code. No password.
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My bookings
See what's coming up, join when it's time, or reschedule and cancel.
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Billing & receipts
Update your card, find a receipt, or manage your membership of The Line.
Signing in
How do I sign in?
Choose Sign in at the top of any page and enter your email. We'll send a one-tap link and a 6-digit code. Use either one, once, within 20 minutes. There's no password.
The email didn't arrive
Give it a minute, then check your spam or promotions folder. Make sure you used the email from your checkout or booking: the link only goes to emails with something in The Sanctuary. Still nothing? Email info@vibealignment.co.
I have to sign in again every time
You stay signed in for months in the browser where you signed in. If you tap the link inside an app like Gmail or Instagram, the sign-in stays in that app's own browser. Instead, type the 6-digit code into the site in the browser you usually use, and it will remember you there.
Can I use more than one device?
Yes. Sign in once on each device or browser you use.
Bookings & sessions
How do I join my session?
Use the link in your booking confirmation email, or open My bookings while signed in: a Join now button appears 15 minutes before your session starts.
How do I reschedule or cancel?
Use the Reschedule or Cancel links in My bookings or in your confirmation email. Please read the Booking & Cancellations Policy for notice periods.
What time zone is my session in?
Your booking shows in your own time zone, both in your confirmation email and in My bookings.
Recordings & The Vault
Where do I listen?
Sign in and open The Vault for replays of The Line, or The Library for the recordings you own. The play button at the top of the page opens your player wherever you are on the site.
Can I listen offline or with my phone locked?
Yes. The player keeps going when your phone locks, and in The Vault you can download a replay to the player for offline listening.
Where are my written readings and custom meditations?
They arrive by email: The Message and The Distance within 3–5 business days, The Custom Med within 5–7 business days. Check your spam folder, then email info@vibealignment.co if it hasn't arrived.
Billing & refunds
How do I update my card or find a receipt?
Open Billing & receipts and sign in with the email from your checkout. It's run by ThriveCart, our secure checkout, so it has its own sign-in.
How do I cancel my membership of The Line?
Anytime, from Billing & receipts. You keep access until the end of the month you've paid for.
Can I get a refund?
Please see the Booking & Cancellations Policy, then email info@vibealignment.co with your order details.
Privacy & accessibility
How is my information used?
The Privacy Policy explains what we keep and why. You can change your choices anytime in Cookie settings.
Something on the site is hard to use
Please tell us. Email info@vibealignment.co with what you were trying to do and on which device, and we'll help you and fix it.
Still need a hand?
Email us and a real person will get back to you. This site is a safe space for everyone, including 2SLGBTQIA+ folks.